Purchases may be returned to us for a refund. Before returning any item, you must contact Inter Electron and obtain a Return Authorisation Number. You must do this within fourteen days of the delivery of your order. We cannot accept returns without a return authorisation number. Goods must be returned to Inter Electron unless we ask you to return them directly to our supplier. YOU WILL NEED TO PAY FOR THE POSTAGE AND PACKING COSTS TO RETURN THE ITEM. THESE ARE NON-REFUNDABLE. Goods manufactured to Buyer’s specific requirements and/or Master Keyed Suites may under no circumstances be refunded for reasons of unsuitability. In order to receive a refund, your purchase must be returned in as-new condition, in original packaging and with all manuals and accessories, including keys if applicable. Please allow 14 days from date of return for refunds to be processed and credited to your account.